Privacy Policy

1. Introduction

Welcome to Hearts & Minds LLC ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, store, and protect your personal information when you use our services, including payment processing via bank transfer and ACH.

2. Information We Collect

We collect and process the following information when you engage with our services:

Personal Information: Name, email address, phone number, billing address, and other contact details.

Payment Information: Bank account details, routing numbers, and transaction history (processed via Stripe, our external payment processor).Usage Data: Information about how you use our services, including interactions with our website or customer support.

3. How We Use Your Information

We use the collected data for the following purposes:To provide and manage our sports psychology services.To process payments via bank transfer and ACH through Stripe.To maintain security and prevent fraud.To comply with legal obligations and enforce our policies.

4. Payment Processing and Data Storage

We utilize Stripe, a third-party payment processor, to handle bank transfer and ACH payments. Stripe collects and stores your payment information on U.S.-based servers. By using our services, you agree to Stripe’s Privacy Policy and Terms of Service. We do not store or have direct access to your bank details.

5. Data Retention and Storage

Your data is securely stored on U.S.-based servers through Stripe. Hearts & Minds LLC reserves the right to hold data as necessary to fulfill our legal and contractual obligations, resolve disputes, and prevent fraud. We will retain your personal information only for as long as necessary to provide services or as required by law.

6. Security Measures

We implement industry-standard security measures to protect your personal information, including:Encryption and secure transmission of data.Access controls to prevent unauthorized access.Regular monitoring for security vulnerabilities.

7. Your Rights and Choices

As a customer, you have the following rights regarding your personal data:Access: You may request access to the personal data we hold about you.Correction: You can request that we correct inaccurate or incomplete information.Deletion: You may request that we delete your personal data, subject to legal and contractual requirements.

Objection to Processing: You have the right to object to certain processing activities.

Data Portability: Where applicable, you can request a copy of your personal data in a structured format.To exercise any of these rights, please contact us at [Insert Contact Information]. We may require verification of your identity before processing your request.

8. Third-Party Services

We may use third-party service providers, such as Stripe, to process payments and manage certain business functions. We do not sell or share your personal data with third parties for marketing purposes.

9. Compliance with Laws

We comply with applicable U.S. data protection laws and regulations. If required by law, we may disclose your information to legal authorities.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Hearts & Minds LLC

hello@hmperform.com

By using our services, you acknowledge that you have read and understand this Privacy Policy and consent to our collection, use, and storage of your personal data as described herein.